Isolation Guide

This information represents Merivale Manor’s plans and procedures for Covid-19 Isolation at our facility. It covers the range of measures, experience, and our property specific isolation plan. It covers additional measures, PPE and cleaning protocols and Covid Management. The Merivale Manor team, including all housekeeping staff, are fully trained and prepared for an infection or cleaning the rooms of ‘at-risk’ guests.

Managed Isolation Experience

We have in depth experience operating managed Isolation programmes for leading organisations and individuals in accordance with NZ Ministry of Health guidelines. We have hosted numerous international guests during lockdowns, creating internal bubbles and providing comprehensive Covid -19 response information, facilitating medical appointments, pharmacy collections, groceries and helping plan international travel returns throughout this turbulent period.

Procedures

Our preferred approach is the provision of an in-room cleaning kit for guests who do not wish to have staff enter their rooms.  This in-room kit consists of various cleaning cloths, cleaning products and glen20 (proven Covid-19 eliminating disinfectant spray)

If the guest requires a room clean:

1. Housekeeping will contact the guest’s room from a vacant room or from the Office and advise the preferred cleaning time. They will instruct the guest to put on their mask and vacate the room to the preorganised area.

2. Housekeeping staff will wear full PPE and ensure the room is vacant prior to entry. The room clean will use normal housekeeping procedures, the final clean of the room is completed using Virex, a proven Covid-19 eliminating chemical, which is used to spray down all surface areas and touch points. 

3. All linen is placed in a disposable bag for the laundry service, the bags are designed to break down in a 90 degree plus wash eliminating the need for touch by the laundry staff.

4. Once the room is completed as clean, the guest is contacted to return to their room.

PPE & Cleaning Protocols

The Merivale Manor staff room is fully stocked with:

• Gloves

• Masks

• Covid fighting chemicals

• Current documentation on Covid-19 preventation

General Safety on Merivale Manor premises

• Sanitiser stations are set up around all common areas of Merivale Manor including reception 

• Housekeeping are scheduled to use Virex on all shared touch points 4 times per day

• Housekeeping staff are part of a regular Covid-19 testing regimen

• Housekeeping staff will inform management immediately if they believe they are symptomatic and will remain at home until negative test is completed.

Covid-19 – Lockdown additional procedures

1. All interaction with guests and other staff will be contactless

2. Additional PPE will be used upon requirements

3. Staff will lockdown on site in the event this is required

4. Merivale Manor Management are on-site 24/7 and will ensure safe and secure facilities and thoroughly ensure all procedures are adhered to

5. When required all cleaned and vacated rooms will have 24 hour minimum stand-down before being re occupied.

Inhouse Facility Management

Merivale Manor – A private facility for guests to isolate safely with confidence.

Arrival

Vehicles will be allowed entry into the fully-fenced property, gates would then be shut and locked. Guests arrival process includes being introduced to allocated rooms, a health & safety tour of the property  and explanation of fire & earthquake evacuation procedure. Fully vaccinated guests can mingle without PPE prior to testing.  Medical staff will arrive (as required), full PPE then worn by staff and guests. In-room Covid-19 testing commences with isolation beginning post this test. 

Security 

Property will be fully fenced with interlocking anticlimb 2.2m by 1.8m fencing with scrim, with security cameras recording footage. Hotel staff will be on site 24/7 to monitor security. 

Medical 

Trained medical staff will visit on site to perform three Covid-19 tests, one on arrival day, on the 6th day then day 12.  Following a negative result on day 12 the guest will be approved to depart the facility.

Masks & gloves will be worn by all staff and guests, guests will be approved to remove masks & gloves once all guests have had day 6 negative test

Catering

All meals will be provided by an approved local caterer during the quarantine period – meals will be delivered to guests’ private rooms via staff wearing appropriate PPE. Once guests are cleared following a negative Day 6 test,  communal dining will be allowed as an option. 

Gymnasium

The Gym will be strictly controlled by a booking system, guests to book for 30min or 60min time slot.   Covid-19 specific ‘Glen 20’ disinfectant will be used to clean all equipment following use. Deep cleaning using Virex will occur twice per day. Guests must work out in masks until 6th day clearance. 

Well being 

Guest well-being is at the forefront of this programme, and the Merivale Manor management team play an active role.  We have proven that activities such as in room quizzes, competitions like chalk drawing, basketball etc actively boost morale. Feedback surveys are sent to guests regularly to check well-being, and overall satisfaction of the facilities, service and food. 

Completion 

Guests will be collected by approved Ministry of Health MIQ transport.  Drivers will wear masks before entry of property. All guests will be required to wear masks, prior to luggage loading and departure.